If you need to modify your credit card information, go to the “My Account” website section, log in and you will be able to update your information.

Once you have accessed your Account page, you'll find "Auto-Refill Plan" in the upper navigation. Click into it and select "Account." Here you can manage details such as:

• Email address
• Phone Number
• Billing Address
• Payment Methods

We encourage you to consistently follow your medical provider’s recommendation and dosage instructions. However, adjustments can be made to your future refill shipment(s) by visiting “My Account” on the website. Note that you need to make your change at least three business days prior to your next ship date, which is shown on the front of your packing slip and in the “manage subscription” in your account.

Once logged in to your Account, click on "Auto-Refill Plan" in the upper navigation. Here you can see your Next Order details.

You will see your address above your products on auto-refill and just to the right of that address will be a link to click that says "Edit" (Address). This will take you to a page where you can modify your shipping address fields.

Note: This only updates the shipping / delivery address. This does not update billing information related to the method of payment.

Yes, 4 days prior you will receive a reminder email. Additionally you will receive an order confirmation email along with shipping notifications so you can track your next shipment.

Once you have accessed your Account page, you'll find "Auto-Refill Plan" in the upper navigation. Click into it and where you see your current product, there will be a link to "Edit" just below the product price.

Here you have the option to either swap the existing product for the same product of another size (e.g. swap a 1-month supply to a 3-month supply) or, just below this option, you can click "Swap this for a different product" which will allow you to choose an alternative.

Once you have accessed your Account page, you'll find "Auto-Refill Plan" in the upper navigation. Click into it and you will see options for Rescheduling or Skipping your next order.

Once you have accessed your Account page, you'll find "Auto-Refill Plan" in the upper navigation. Click into it and where you see your current product, there will be a link to "Edit" just below the product price.

Scroll to the bottom and you will see a link to Cancel Subscription.

Most orders are processed and shipped within 1-2 business day(s) of being placed.

Currently, we offer complimentary shipping and handling on all of your orders within the United States.

At EyePromise, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a full refund.

To request a refund, please contact our Customer Support Department at +1.800.900.2303 or support@eyepromise.com within 60 days of purchase. Please have your original receipt and order number available for refund eligibility verification. Refunds will only be issued to the original form of payment at time of purchase. EyePromise is not responsible for lost, late, or undelivered submissions.

This guarantee applies only to purchases made directly from EyePromise and its subsidiaries. Products purchased from unauthorized sellers are not eligible for a refund through this guarantee. We reserve the right to modify or discontinue this policy, in our sole discretion, without prior notice. Refund requests may be denied if they violate applicable laws, EyePromise Terms and Conditions, or if fraudulent activity or abuse of this guarantee is detected.

All orders undergo a quality assurance review prior to shipping, but if an error occurs, we are committed to correcting it. If you receive a damaged product, please contact the EyePromise Customer Support Department immediately upon receipt of delivery. We will replace any damaged product.

Currently, we do not accept orders from outside the USA. All orders must be paid in US dollars.

Many store-bought Omega-3s are in a synthetic (ester) or unpurified form, which is difficult to absorb and leaves a fishy odor/aftertaste. Unless otherwise indicated,
EyePromise Omega-3s are in an ultra-purified triglyceride (rTG) form, which is a similar form to a piece of fish, but without the impurities. This form is easier for your body to absorb and micro-distilled to remove contaminants like PCBs, lead, mercury and more. EyePromise Omega-3s are manufactured in a NSF®️ and cGMP facility.

EyePromise Omega-3s are tested and safe. Commonly reported side effects of Omega-3 supplements are usually mild. These could include unpleasant taste, bad breath, heartburn, nausea, gastrointestinal discomfort, diarrhea, headache, and odoriferous sweat. In addition, Omega-3 dietary supplements, such as fish oil, have the potential to interact with medications such as Warfarin and other blood-thinning medications. People taking these and other medications on a regular basis should discuss possible interactions with their healthcare providers.

The American Heart Association and the American Cardiology Association recommend 2-3 grams of Omega-3s daily (EPA+DHA)—an amount, generally equivalent to 3 soft gels of our Omega-3s, that is far more than would be possible by simply regularly eating fish.

Flaxseed contains the plant source of Omega-3s, also known as alpha-linolenic acid (ALA). This form is less easy to absorb and less effective in the body. Marine-based Omega-3s have been shown to be more absorbable which may provide systemic benefits.

Bodyweight does not have a direct correlation with Omega-3 saturation. These Omega-3s are in a purified triglyceride form — the same form you ingest when you eat fish. The amount of omega-6s within your diet is the competing factor for Omega-3 saturation.

Yes, Avenova is proudly made in the USA.

No, there are no known side effects associated with Avenova. However, do not use if you have sensitivities to chlorine.

Yes, Avenova can be used with all other prescription and OTC products.

EyePromise does not provide Avenova samples directly to patients. Only your eye doctor can determine if Avenova is right for you and provide you with a sample.

While not intended for use in the eye, Avenova does not sting or burn and is nontoxic.

Yes, Avenova may be used before applying and after the removal of makeup, however for maximum efficacy it should be applied to bare skin.

No, there is no need to wash off Avenova after use.

Patients using Avenova have reported results in as little as two weeks.

Avenova is made through EyePromise’s proprietary manufacturing process to produce pure HOCl without bleach impurities. Other HOCl products contain bleach impurities, which can cause significant ocular sensitivity.

Avenova contains pure HOCl, which must be stored in a glass bottle to preserve the safety and efficacy of the pure HOCl. Don't be fooled by other HOCl products in plastic bottles. Pure HOCl is not compatible with plastic containers.

No animal testing was conducted. Cliradex was subject to cosmetic safety and efficacy tests before launch. These tests did include Repeated Insult Patch Test (RIPT) on humans and users tested the formulation as a lid wipe. The alternative HETCAM (Hen’s Egg Test Chorioallantoic Membrane) test was performed, so animals did not have to be used.

Tea Tree Oil (TTO) used directly on or around the lid-margin of the eye can be rather irritating. Cliradex contains 4-Terpineol, which is a key component of TTO 1. It has been clinically backed to be the most important ingredient of TTO, deeply cleaning areas affected by Demodex mites, yet is safe and effective for everyday use and won’t dry out the skin.

1 Liu, Jingbo & Sheha, Hosam & Tseng, Scheffer. (2010). Pathogenic role of Demodex mites in blepharitis. Current opinion in allergy and clinical immunology. 10. 505-10. 10.1097/ACI.0b013e32833df9f4.

At least once a day. Cliradex Foam may be used two to three times daily for maximum eye and skin benefit.

Depending on the severity of your symptoms, your doctor may have different recommendations. For mild-to-moderate symptoms, we recommend using Cliradex once daily for 6-8 weeks. For moderate-to-severe symptoms, we recommend using Cliradex twice daily for 6-8 weeks.

Cliradex Towelettes are recommended by doctors for hygiene issues related to Demodex mites and addressing severe ocular irritation. Cliradex Foam is an everyday ocular hygiene product that maintains a clean and healthy ocular environment.

Our patented TranquilEyes and TranquilEyes XL systems are the only clinically backed natural home treatments on the market that deliver safe, controlled moist-heat for up to 20-25 minutes. The combination of a heat source and water insulated in the thermal plastic goggle is the key to achieving the optimum temperature, humidity and duration proven to provide immediate and long-term support for healthy, hydrated eyes.

Optimum moist-heat therapy loosens critical oils in the Meibomian glands required to slow tear evaporation, while the humidity stabilizes tear film and hydrates sensitive eyelids and surrounding skin.

The benefits of d.e.r.m., TranquilEyes and TranquilEyes XL are cumulative. The results will vary depending on severity. Mild dry eye patients will find immediate relief. Patients with moderate to severe will find immediate relief however long-term relief will require on-going treatments. Dry Eye is a progressive disease. Much like you brush your teeth daily, applying optimum moist-heat regularly is required. Doctors recommend patients with mild dry eye, apply 5 minutes of moist-heat every other day. Moderate to severe patients need to apply moist-heat 10-20 minutes daily to achieve immediate and long-term relief.

Yes. The TranquilEyes goggle is designed for sleep and helps shelter the eyes from air drafts. We recommend using the black foam inserts for sleep. This is why we recommend TranquilEyes for aqueous deficient patients with occasional eye dryness. They can use the system to create moist-heat therapies and sleep comfortably with the goggles. If you have occasional eye dryness and plan to sleep with the TranquilEyes, we recommend soaking the black foam inserts in warm water prior to going to bed for a mild moist-heat therapy. The TranquilEyes XL is 30% larger than the TranquilEyes, resting over the orbital bones. It is a little too large for most people to sleep with comfortably. There is no harm in sleeping with it though if comfortable.

The Instants (blue gel packs) contain sodium acetate which is a non-toxic, food-grade salt water. The Beads (green gel packs) contain water, glycerin and sodium polyacrylate, all non-toxic ingredients.

The thermoeyes™ Instants contain sodium acetate. When the metal disc inside the gel pack is clicked back and forth, it creates a sound or frequency, which changes the molecular structure of the sodium acetate from liquid to crystal. This process generates heat. To reuse the gel pack, it needs to be boiled in water for a few minutes until the crystals are dissolved.

The Instants need to be in their liquid state to generate heat. First check to see if the metal disc inside the packet is moving around. If it is not, or if you notice any crystals inside the gel pack, you will need to reset the thermoeyes™ Instants by boiling them. If the Instants are in their liquid state and you are unable to activate them, roll the stainless disc to one of the narrow corners of the gel pack. You can hold the gel pack to the light to help you see the disc better. Use two hands and click the metal disc back then forth several times. Continue clicking the disc until the liquid inside the gel pack starts to crystallize. It might take up to 20-30 click the first time you activate them.

Some people experience the feeling of the Beads cooling down too quickly. Don't worry! The gel packs are still working at optimum temperature, but your body is adjusting to the heat. This situation is comparable to getting in a hot tub: after a while your body adjusts to the temperature. You may feel like they are cooling down but it is actually just your body adjusting to the heat, the gel pack is still working.

Yes. The Instants are reusable over 100 times for heat and indefinitely for cold. The Beads are reusable approximately 60 times for heat and can also be used very effectively for cold.

The Instant will stay at optimum temperature for 15-18 minutes when combined with water and tucked inside the tranquileyes® goggle after activation. The Beads will stay at optimum temperature in the same way for 12-15 minutes. Both XL size gel packs stay at optimum temperature for 20-25 minutes inside the goggle with moisture.

We offer four different hydrating nighttime shelters for different face structures: Eyeseals, Tranquileyes and silicone shields Onyix/Quartz.

• Our Eyeseals are made of medical grade thermal plastic and rest on top of the orbital bones.
• Our Tranquileyes rest on the orbital bones and have viscoelastic foam and foam inserts that can be soaked in water for increased humidity.
• The smallest ones, Onyix/Quartz are made of silicone and rest inside the orbital bones.
• They are all great options for comfort from eye dryness and focusing on eye health. You can compare how they differ in size on the image below and check specific measures in their product page.
• The Eyeseals is the most frequently utilized size and fits most adults.